Privacy Policy & Data Protection Statement

When you register as a Client:

• Full name
• Phone number (used as your primary account identifier)
• Neighborhood or area within Kigali
• Preferred language (English or Kinyarwanda)
• Profile photo (optional)
• Booking history and service preferences

When you register as a Tasker:

• Full name
• Phone number
• National ID number and a copy of your Rwanda National ID (front and back)
• A selfie photograph for identity verification
• Neighborhood or service area within Kigali
• Skill categories and years of experience
• Your hourly or job-based rates
• References — names and phone numbers of two prior employers or clients
• Work samples or portfolio photos (optional)
• MTN MoMo or Airtel Money account number for payment disbursement
• Police clearance certificate (uploaded during onboarding)

When you make or receive a booking:

• Service type requested
• Job description and any photos uploaded
• Booking date and time
• Service location — address or map pin within Kigali
• Before and after photos of the job (uploaded by Tasker upon completion)
• Ratings and written reviews submitted after job completion

• Device type and operating system
• Browser type and version
• Pages visited on gikotasks.com and time spent on each page
• IP address and approximate location derived from IP
• Referral source — how you arrived at gikotasks.com
• Booking and transaction logs

• Payment confirmation data from MTN MoMo and Airtel Money APIs — we do not store full payment credentials
• SMS delivery confirmations from Africa's Talking messaging gateway
• Reference check information — verbal information provided to us by the references that Taskers supply

• Create and manage your account
• Match Clients with available Taskers in the correct neighborhood and skill category
• Process and confirm bookings
• Display Tasker profiles, ratings, and reviews to Clients
• Enable communication between Clients and Taskers through the platform

• Initiate payment collection from Clients via MTN MoMo or Airtel Money upon booking
• Hold payment in escrow until job completion is confirmed
• Release payment to Tasker's MoMo account within 24–48 hours of confirmed completion
• Process refunds in the event of a cancellation or upheld dispute
• Generate transaction records for your booking history

• Verify Tasker identity using national ID documents
• Contact references provided by Taskers before platform activation
• Review police clearance certificates submitted during onboarding
• Maintain a log of all bookings, communications, and job photos for dispute resolution
• Apply our 3-strike system and suspend or remove accounts where violations occur

• Send booking confirmation notifications via WhatsApp and SMS
• Notify Taskers of new job requests and Client messages
• Send platform updates, policy changes, and important account notices
• Respond to your questions and complaints through our WhatsApp support line

• Analyse usage patterns to understand which features and service categories are most in demand
• Identify and fix technical problems
• Develop new service categories based on user demand
• Improve the Tasker vetting and quality control process

• Meet our obligations under Rwanda law, including the Law No. 058/2021 of 13/10/2021 Relating to the Protection of Personal Data and Privacy
• Respond to lawful requests from Rwandan government authorities
• Resolve disputes and enforce our Terms of Service

When a booking is confirmed, GikoTasks shares limited information between the Client and the Tasker to enable the service to take place:

• The Client's first name, neighborhood, and booking description are shared with the assigned Tasker
• The Tasker's full name, profile photo, skill category, rating, and review history are visible to Clients on their profile
• Exact home addresses are only shared at the point of booking confirmation — not during browsing

We share data with third-party service providers who help us operate the platform. These providers are bound by their own privacy policies and data protection obligations:

• MTN MoMo — payment processing. Their privacy policy applies to payment data.
• Airtel Money — payment processing. Their privacy policy applies to payment data.
• Africa's Talking — SMS and WhatsApp message delivery for booking notifications
• Cloud hosting provider — secure server infrastructure for platform data storage
• Google Maps / Mapbox — location mapping for neighborhood and address display

We may disclose your information to Rwandan law enforcement, regulatory authorities, or courts when we are required to do so by law, when we receive a lawful written request, or when disclosure is necessary to protect the safety of any person.

If GikoTasks is acquired, merged with another company, or its assets are transferred, your personal information may be transferred to the acquiring entity. You will be notified via WhatsApp or the contact information on your account before any such transfer takes effect, and the new operator will be bound by this Privacy Policy.

• When a Client confirms a booking, GikoTasks initiates a payment request to the Client's MoMo number via the MTN MoMo Collections API
• The Client approves the payment on their own phone using their MoMo PIN — GikoTasks never has access to your PIN
• Payment is held on the GikoTasks platform account until the job is confirmed complete
• Upon completion confirmation, GikoTasks disburses payment to the Tasker's MoMo number via the MTN MoMo Disbursements API
• A transaction reference number is generated for every payment and stored in your booking history

• Your MoMo phone number (used to initiate payments and receive disbursements)
• Transaction reference numbers
• Payment amounts and dates
• Payment status — pending, completed, refunded, or failed

For full details on how MTN MoMo and Airtel Money handle your payment data, please refer to their respective privacy policies available on their official websites.

• When you register, you select your neighborhood or area within Kigali — this is stored as your location preference
• When you create a booking, you provide a service address either by entering a text address or dropping a pin on the map — this is stored for that specific booking only
• If you grant browser location permission, we may use your device's GPS coordinates to suggest your nearest neighborhood — you can deny this permission without affecting platform use

• To display Taskers available in your neighborhood
• To share the service address with the assigned Tasker upon booking confirmation
• To calculate distance between Tasker and Client for availability matching

• We do not track your real-time location continuously
• We do not share your home address with any third party beyond the assigned Tasker for a confirmed booking
• We do not store GPS coordinates beyond what is necessary for an active booking

• Taskers submit a photo copy of their Rwanda National ID (front and back) and a selfie during registration
• This information is used solely to verify the Tasker's identity before platform activation
• National ID information is stored securely and is never shared with Clients or other Taskers
• National ID photos are accessible only to GikoTasks operations staff involved in the vetting process

• Taskers upload a police clearance certificate as part of the onboarding process
• This document is reviewed by GikoTasks operations staff and stored securely
• It is not shared with Clients, third parties, or displayed publicly in any form

• Taskers provide two reference contacts — names and phone numbers — during registration
• GikoTasks contacts these references by phone to verify the Tasker's work history and character
• Notes from reference calls are stored internally and used only for vetting decisions
• Reference contact information is not shared beyond the vetting team

Tasker vetting documents — including ID copies and police clearance certificates — are retained for the duration of the Tasker's active period on the platform plus 12 months after account closure, in case of any dispute or legal requirement. After that period, documents are permanently deleted.

• Booking confirmation when a service is successfully booked
• Job request notifications sent to Taskers when a new booking matches their category
• Payment confirmation when a MoMo transaction is completed
• Booking cancellation or rescheduling notifications
• Dispute resolution updates when a complaint is under review
• Account suspension or removal notices

• New service category announcements
• Platform feature updates
• Seasonal promotions or referral program notifications
• Tasker quality review reminders

To opt out of non-transactional communications, send a WhatsApp message to the GikoTasks support number stating 'Opt out of promotional messages'. Transactional messages cannot be disabled as they are necessary for the platform to function.

Cookies are small text files stored on your device by your browser when you visit a website. They help the website remember your preferences and session information between pages and visits.

• Session cookies — keep you logged in as you navigate between pages. These expire when you close your browser.
• Authentication cookies — remember that you are logged in so you do not need to sign in on every visit
• Preference cookies — remember your language choice (English or Kinyarwanda) between visits
• Analytics cookies — help us understand which pages are visited most and how users move through the site. This data is aggregated and anonymous.

You can control and delete cookies through your browser settings. Disabling all cookies may prevent some features of gikotasks.com from working correctly, including the ability to stay logged in.

To exercise any of the rights above, contact us via WhatsApp or by email at [email protected]. Include your full name and the phone number associated with your account. We may need to verify your identity before processing the request.

If you believe GikoTasks has not handled your personal data in accordance with Rwanda law, you have the right to file a complaint with the National Cyber Security Authority (NCSA) of Rwanda, which oversees data protection compliance in Rwanda.

• All data transmitted between your device and gikotasks.com is encrypted using HTTPS/TLS
• Passwords are hashed and salted — we cannot read your password, and neither can our staff
• Database access is restricted to authorised technical staff only
• Payment processing is handled through the official MTN MoMo and Airtel Money APIs — your MoMo PIN never passes through our servers
• Regular security updates are applied to our hosting infrastructure

• Access to sensitive Tasker vetting documents is restricted to operations staff directly involved in the vetting process
• Staff with access to personal data are trained on data handling obligations
• Booking and dispute records are accessible only to the relevant parties and GikoTasks operations staff

If GikoTasks experiences a data breach that puts your personal information at risk, we will notify affected users via WhatsApp or SMS within 72 hours of becoming aware of the breach. We will also notify the National Cyber Security Authority of Rwanda as required under Law No. 058/2021.