Terms of Service

GikoTasks is an online marketplace platform operated by 3 Dropouts Doctors Ltd, a private limited company registered with the Rwanda Development Board (RDB) in Kigali, Rwanda.

GikoTasks connects clients who need home and business services with independent service providers (Taskers) operating in Kigali. We provide the technology platform, payment infrastructure, vetting process, and dispute resolution system that makes these connections possible.

GikoTasks is a technology marketplace. We are not a cleaning company, plumbing company, electrical company, or any other service business. We do not employ Taskers. Taskers are independent contractors who use our platform to find and manage clients on their own terms.

When the following terms appear in these Terms of Service, they have the meanings defined below:

You accept these Terms of Service when you do any of the following:

• Create an account on GikoTasks as a client or Tasker
• Browse service categories or Tasker profiles on the platform
• Make or accept a booking through the platform
• Make a payment or receive a payment through the platform
• Submit a review or rating on the platform

If you are accepting these terms on behalf of a company or organization, you confirm that you have the authority to bind that organization to these terms.

GikoTasks provides a marketplace where clients can discover Taskers, request bookings, communicate, make payments, and leave verified reviews. Taskers can list their services, set their own rates, manage their availability, accept or decline bookings, and receive payment — all through the platform.

The service contract for any individual job is formed between the client and the Tasker. GikoTasks is not a party to that contract. GikoTasks facilitates the connection, holds payment, and provides dispute resolution — but the legal relationship for service delivery is between the client and the Tasker.

As a client on GikoTasks, you agree to the following:

• Provide accurate and complete job descriptions, location details, and any special instructions at the time of booking
• Be present or make access arrangements at the agreed location and time
• Treat all GikoTasks Taskers with respect and professionalism at all times
• Pay only through the GikoTasks platform — do not make cash payments to Taskers after your first booking
• Not solicit a Tasker to work outside the GikoTasks platform — this deprives both the Tasker and GikoTasks of platform protections
• Leave honest and accurate reviews based on your genuine experience
• Report any problems or concerns within 24 hours of job completion via WhatsApp or the platform
• Confirm job completion promptly in the app — or raise a dispute within 24 hours if there is a problem

As a Tasker on GikoTasks, you agree to the following:

• List services only within categories where you are genuinely skilled and competent
• Arrive at the agreed time and location for every booking — contact the client if you will be more than 15 minutes late
• Upload a before photo of the work area through the platform before starting any job — this is mandatory, not optional
• Upload an after photo of the completed work and mark the job as done in the platform
• Confirm the exact scope of work with the client before starting — get written agreement for any additional work requested during the job
• Treat clients and their property with care and respect at all times
• Never request or accept cash payments for jobs booked through GikoTasks after a client's first booking
• Never attempt to build a client relationship outside the GikoTasks platform or solicit direct bookings
• Keep all client personal information strictly confidential — including addresses, phone numbers, and anything observed in the client's home
• Cooperate fully with GikoTasks in any dispute or investigation

The following conduct is strictly prohibited on the GikoTasks platform. Violations may result in immediate account suspension or permanent removal without refund of any deposits or pending earnings.

GikoTasks vets all Taskers through a multi-step process before they are approved to receive bookings. This process includes national ID verification, reference checks with two previous employers or clients, and a skills assessment conducted by GikoTasks.

Passing the vetting process does not guarantee the quality of any individual service delivered. GikoTasks makes reasonable efforts to assess Tasker competency but cannot be held responsible for the outcome of any specific job.

GikoTasks operates a strike system for Tasker conduct. Taskers who accumulate strikes through no-shows, poor quality, misconduct, or platform violations are subject to warnings, suspension, or permanent removal. The full strike system is detailed in the Tasker Agreement signed by all Taskers before activation.

GikoTasks reserves the right to remove any Tasker from the platform at any time if their conduct, ratings, or behaviour does not meet platform standards.

Reviews and ratings on GikoTasks are submitted by verified clients who have completed a booking with the reviewed Tasker. The following rules apply:

• Only clients who have completed a paid booking may leave a review for that Tasker
• Reviews must be honest and based on the actual experience of that booking
• GikoTasks does not edit or alter reviews unless they contain factually false statements or violate these terms
• Taskers may not contact clients to request, pressure, or incentivize them to change or remove a review
• GikoTasks may add a platform response note below a review where relevant context is needed
• Clients who submit false or malicious reviews may have their accounts suspended

GikoTasks operates a structured dispute resolution process for issues arising between clients and Taskers. All disputes are handled as follows:

• Report disputes to GikoTasks via WhatsApp +250 788 432 705 within 24 hours of job completion
• GikoTasks acknowledges all disputes within 2 hours and begins review
• GikoTasks acts as a neutral mediator — we are not an advocate for either the client or the Tasker
• Decisions are made based on available evidence including before/after photos, platform messages, and written statements
• GikoTasks issues a final decision within 72 hours of a dispute being raised
• The GikoTasks decision is binding within the platform. Either party may seek independent legal recourse if they disagree with the outcome

The full dispute resolution framework including all scenarios, handling procedures, and resolutions is available on request. It governs all dispute decisions made by GikoTasks.

GikoTasks collects and processes personal data as described in the GikoTasks Privacy Policy. By using the platform you consent to that data processing. Key points:

• GikoTasks collects your name, phone number, email, neighborhood, and booking details
• Taskers also provide national ID, references, and a selfie during vetting
• Your data is used to operate the platform, process payments, and resolve disputes
• GikoTasks does not sell your personal data to any third party
• You have rights over your data under Rwandan Law No. 058/2021 — details in the Privacy Policy

All intellectual property on the GikoTasks platform belongs to 3 Dropouts Doctors Ltd. This includes:

• The GikoTasks name, logo, and brand identity
• The website design, user interface, and platform code
• All written content, documents, and materials produced by GikoTasks
• The GikoTasks domain name gikotasks.com and all associated domains

You may not copy, reproduce, modify, distribute, or use any GikoTasks intellectual property without our prior written permission. If you believe your intellectual property has been used on our platform without authorization, contact us at [email protected].

To the fullest extent permitted by Rwandan law, 3 Dropouts Doctors Ltd limits its liability as follows:

• GikoTasks is not liable for the quality, completeness, or outcome of any service provided by a Tasker
• GikoTasks is not liable for personal injury occurring during a service unless caused by our direct negligence
• GikoTasks is not liable for property damage beyond the Tasker's security deposit amount on file
• GikoTasks is not liable for any loss of income, business opportunity, or indirect or consequential damage
• GikoTasks is not liable for delays or failures caused by MTN MoMo, Airtel Money, or any third-party payment network
• Our total liability to any single user in any calendar month shall not exceed the value of the booking or subscription payment in dispute

GikoTasks may update these Terms of Service at any time. When we make changes we will:

• Update the Effective Date at the top of this document
• Notify all registered users via WhatsApp at least 14 days before significant changes take effect
• Post the updated terms at gikotasks.com/terms

Your continued use of the GikoTasks platform after the effective date of any changes constitutes your acceptance of the updated terms. If you do not agree with the updated terms, you must stop using the platform and close your account.

These Terms of Service are governed exclusively by the laws of the Republic of Rwanda. Any dispute arising out of or relating to these terms that cannot be resolved through GikoTasks' internal dispute process shall be subject to the exclusive jurisdiction of the courts of Kigali, Rwanda.

Nothing in these terms limits either party's right to seek urgent injunctive relief from a court of competent jurisdiction where necessary to prevent imminent harm.

These Terms of Service, together with the GikoTasks Privacy Policy and the GikoTasks Refund Policy (gikotasks.com/refunds), constitute the entire agreement between you and 3 Dropouts Doctors Ltd regarding your use of the GikoTasks platform. They supersede all prior agreements, representations, or understandings.

If you have any questions about these Terms of Service, contact us: